Terms of service

# Terms of Service

## Terms of Service

Welcome to Pristine Express Group. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service.

Please read these terms carefully before using our website or engaging our services.

## 1. Services

Pristine Express Group provides IT-related services including, but not limited to:
- Web Development
- Software Engineering
- Digital Marketing
- SEO Services
- Business Automation
- IT Consulting

All services are subject to project agreements, timelines, and scope discussed with the client.

## 2. Client Responsibilities

Clients agree to:
- Provide accurate and complete project information
- Respond to requests for feedback or approvals in a timely manner
- Maintain ownership or legal rights to any content, logos, images, or materials provided to us

Delays in communication or approvals may impact project timelines.

## 3. Payments

Payments for services must be made according to the agreed terms outlined in invoices or project agreements.

Failure to complete payment may result in suspension, delay, or termination of services.

## 4. Intellectual Property

Unless otherwise agreed in writing:
- Clients retain ownership of their original content and materials
- Final completed work may become the property of the client after full payment is received
- Pristine Express Group reserves the right to display completed projects in portfolios or promotional materials unless otherwise requested

## 5. Limitation of Liability

Pristine Express Group is not liable for:
- Indirect or consequential damages
- Loss of profits or business interruptions
- Third-party service failures, hosting issues, or platform outages
- Client misuse of delivered products or services

All services are provided on an “as is” and “as available” basis.

## 6. Project Timelines

Estimated timelines are provided based on current project requirements. Delays may occur due to:
- Client revisions
- Delayed approvals
- Third-party dependencies
- Technical complications

We will make reasonable efforts to complete projects within agreed timelines.

## 7. Refund Policy

Refunds are governed by our Return & Refund Policy. Certain digital services and custom development work may be non-refundable once work has commenced.

## 8. Termination

We reserve the right to refuse or terminate services if:
- Terms are violated
- Payments are not completed
- Illegal or harmful activities are requested

## 9. Changes to Terms

Pristine Express Group reserves the right to update or modify these Terms of Service at any time without prior notice.

## 10. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Pristine Express Group  
Email: info@pristineexpressgroup.com  
Location: Yerevan, Armenia